Share this page

  • Share on Facebook
  • Share on Twitter
  • PinterestShare on Pinterest

Frequently Asked Questions

ORDERING INFORMATION

A: On the Team Information Page, select “Yes” to the question that asks if your team is tax exempt. At that time you will be able to upload your tax exemption document. There is also a link by the upload prompt that lists acceptable tax exemption documents. If you have any questions, please contact Customer Service for more information at RAcustomerservice@russellcorp.com or call 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time.

A: Yes. Click the Quantity tab and select the amount you wish to purchase of any given item. If insufficient quantities of that item are on hand to fulfill your order, you will receive a message out lined in a red box stating that, “there is not enough inventory available to be able to place this order”.

If you have any questions concerning ordering items or inventory availability, please contact Customer Service for more information at RAcustomerservice@russellcorp.com or call 1-800-772-5346 Monday through Friday from 8 AM 5 PM Central Time.

A: Unfortunately, there is no option to change or cancel an order that is already in production. We strongly urge you to review your order thoroughly before submitting your order. Please contact Customer Service for more information at RAcustomerservice@russellcorp.com or call 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time.

A: We use multiple warehouse locations to ensure your order gets to you in a timely manner.

A: Russell Athletic does not short ship orders without prior customer approval. If you should receive a shipment that does not contain all of the items on the packing list, please contact Customer Service for more information at RAcustomerservice@russellcorp.com or call 1-800-772-5346 Monday through Friday from 8 AM 5 PM Central Time.

A: We will ship orders, at no cost to you, using FedEx Ground Service.

A: No, parcels being shipped via FedEx can only be shipped to street addresses.

A: You will receive an email when your team store is closed and we have received the order and another email when your order(s) have shipped. Both emails will reference your store order number, ie. U62HY, and provide customer service team contact information. The order shipment email will include the FedEx Tracking Number.

PAYMENT INFORMATION

A: We use Secure Socket Layer (SSL) encryption for every transaction in order to help protect your order information. While SSL encryption provides an industry standard safeguard, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

A: We only accept credit card payments on this website. We accept Visa, MasterCard, Discover and American Express. If the credit card authorization process returns a message that insufficient funds are available to cover the order transaction amount, the order will not be accepted.

A: We DO NOT accept payment by cash, check or through payment services companies like PayPal or Apple Pay

A: Yes. This is done to help provide a secure check-out process. By providing us with the 3 digit security code or card verification code (CVC), it lets us know that you are in possession of your card. It also helps prevent orders from being placed in your name by another person who may have somehow obtained your account information.

A: Sales tax will be included on orders shipped to AL, AR, CA, CO, CT, FL, GA, IA, ID, IL, IN, KY, LA, MA, MD, MI, MN, MS, NC, NE, NJ, NV, NY, OH, OK, PA, SC, SD, TX, UT, VA, WA and WI unless we are provided tax exemption documentation. Please contact Customer Service for more information at RAcustomerservice@russellcorp.com or call 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time.

State Sales Tax Exemption Certificate
ALAlabama State Sales and Use Tax Certificate of Exemption
ARForm ST-391 Exemption Certificate
CACalifornia State Sales and Use Tax Certificate of Exemption
COForm DR 0563 Sales Tax Exemption Certificate Multi-Jurisdiciton
CTForm CERT-119 Certificate for Purchases of Tangible Personal Property and Services
FLForm DR-97 Suggested Format for Blanket Exemption Certificate Based on Property’s Use R.07/05
GALetter of Authorization from the Georgia Department of Revenue
IAForm 31-014 Iowa Sales Tax Exemption Certificate
IDForm ST-101 Sales Tax Resale or Exemption Certificate
ILExemption Letter from the Georgia Department of Revenue
INForm ST-105 General Sales Tax Exemption Certificate
KYStreamlined Sales and Use Tax Certificate of Exemption
MAForm ST-5 Sales Tax Exempt Purchaser Certificate
MDExemption Certificate Issued by the Comptroller of Maryland
MIForm 3372 Michigan Sales and Use Tax Certificate of Exemption
MNForm ST3 Certificate of Exemption
MSStreamlined Sales and Use Tax Certificate of Exemption
NCForm E-595E Certificate of Exemption
NEForm 13 Nebraska Resale or Exempt Sale Certificate for Sales Tax Exemption
NJForm ST-5 Certificate of Exemption from Sales & Use Tax
NVLetter of Exemption Issued by the Nevada Department of Taxation
NYForm ST-119.1 Exempt Organization Exempt Purchase Certificate
OHForm STEC B Sales and Use Tax Blanket Exemption Certificate
OKExemption Letter from the Oklahoma Tax Commission
PAForm REV-1220 Pennsylvania Exemption Certificate
SCUniform Sales & Use Tax Certificate Multi-jurisdiction
SDStreamlined Sales and Use Tax Certificate of Exemption
TXForm 01-339 Texas Sales and Use Tax Resale Certificate/Exemption Certificate
UTForm TC-721 Exemption Certificate
VAExemption Certificate for Nonprofit Organizations
WAStreamlined Sales and Use Tax Certificate of Exemption
WIForm S-211 Sales and Use Tax Exemption Certificate

A: On the Team Information Page, select “Yes” to the question that asks if your team is tax exempt. At that time you will be able to upload your tax exemption document. There is also a link by the upload prompt that lists acceptable tax exemption documents. If you have any questions, please contact Customer Service for more information at RAcustomerservice@russellcorp.com or call 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time.

SITE INFORMATION

A: Cookies are small, often encrypted text files, located in your browser directory. They are used by web developers to help users navigate their websites efficiently and perform certain functions. Due to their core role of enhancing usability or site processes, disabling cookies may prevent users from using a website. Cookies are created when a user’s web browser loads a website. The website sends information to the browser which then creates a text file. Every time the user goes back to the same website, the browser retrieves and sends this file to the website server. For more information about how we use cookies, please see our Privacy Policy.

A: Please contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance.

A: You will receive an email with the tracking number for each shipment of your order. You can visit the FedEx Website to check on the status of the shipment by using your unique tracking number.

A: If you lost connectivity, or the site were to go down before you had created your team store, you will need to start the process of creating a uniform and team store again from the beginning. If you had already created a team store, you would have received a unique Team Store URL while on the website, as well as receiving a team store creation email. The next step you would need to do is return to your team store using the URL provided.

Team Store Creation Email:

From: noreply@ordermygear.com [mailto:noreply@ordermygear.com]
Sent: Tuesday, April 07, 2015 1:13 PM
To: John Doe
Subject: Store HDJ53 has been created / Russell Athletic Little League Uniform

Thank you for creating a Russell Athletic Little League Uniform for your team. We look forward to you placing an order at RussellAthletic946.frontend.staging.ordermygear.com. Your team store will stay open for ten days after the receipt of this email. During that time, you will need to place your team order and close the store order.

If after ten days have passed and no actions have been made on your team order, the custom team store you created will expire. You will be subjected to create another custom team store front.

Should you have any questions about the process or anything else related to the Russell Athletic Little League Uniform Builder, please contact Customer Service for more information at:
RAcustomerservice@russellcorp.com, or call 1-800-772-5346 Monday through Friday from 8 AM to PM Central Time ,

Thanks -
Russell Athletic

A: If you have received an order shipment tracking number, please visit the FedEx Tracking Website, and enter your unique Russell generated tracking number for the status of your shipment. If you do not have a tracking number or no status shows when you enter the tracking number into the FedEx system, please contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance.

A: No. However, you can view additional items online at: Russell Athletic or at an authorized Russell Athletic dealer found by utilizing the Store Locator

A: Our products can be viewed at the Russell Athletic Team Catalog or at an authorized Russell Athletic dealer found by utilizing the Store Locator

A: Russell Athletic sports apparel can be found at www.russellathletic.com and at numerous licensed online retailers.

A: You can find additional items at numerous retailers or you can contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance.

A: No. You can purchase the Little League® Official Baseballs at www.spalding.com.

A: We do not. Additional information may be found in our Privacy Policy.

PRODUCT INFORMATION

A: Our sizing varies by style. Read the product description to ensure you are getting the cut that best suits your needs. For more information, please see our Sizing Chart for specific measurements.

A: Check the inside of the garment for care instructions which may vary from product to product.

RETURNS

A: Yes. We will accept returns of any non-customized uniform items purchased through the Uniform Builder website in their original condition – (clean, unworn/unused and accompanied by packaging or tags) within 30 days of the original shipped date. Please contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance in obtaining a return authorization number.

A: A return authorization is an alphanumeric identifier used by retailers that indicates a user has been authorized by a company representative to return a product for a refund. A return authorization is similar to a tracking number in that it identifies a transaction, and both parties can get information on the progress of the transaction by using the RA number.

A: Yes. Please contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance.

A: If you receive an item that is defective or not the size that you ordered, we will replace that item for you at no cost. We will ask that you ship back the defective or wrong sized item at our expense. Please contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance.

A: We will exchange an item if you have received an item that is defective or not the size that you ordered at no cost. We will ask that you ship back the defective or wrong sized item at our expense. Please contact our Customer Service Department at 1-800-772-5346 Monday through Friday from 8 AM to 5 PM Central Time, or email us at RAcustomerservice@russellcorp.com for assistance.

A: Please allow 1 to 2 billing cycles, depending on your bank, to receive a credit to be applied to the original form of payment.

A: No. Please contact the dealer from which you purchased them for information.

SHIPPING

A: No. All orders are shipped FREE of Charge to our customers via FedEx Ground. Typically shipment time ranges from five to seven days.

A: We currently do not ship to APO and FPO addresses, but expect to do so in the very near future.

A: No. We only ship to the 50 US states. We do plan on shipping uniforms to APO/FPO addresses and internationally in the very near future.