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Russell Athletic Return Policy / Uniform Builder

We guarantee total customer satisfaction with the uniform items that you purchased from Russell Athletic through

Please always inspect all uniforms upon receipt and prior to use. If any defects, missing articles or incorrect items are noted, please contact the Russell Athletic Service Group immediately.

We will accept returns of any non-customized uniform items purchased through the Uniform Builder website in their original condition – (clean, unworn/unused and accompanied by packaging or tags) within 30 days of the original shipped date. You will be refunded for the merchandise total, plus applicable sales tax paid after the merchandise is received by Russell Athletic. If you return any part of an order that was part of a promotion, your refund may be reduced by the promotional amount. The return shipping cost will be the responsibility of the purchaser.

If you receive an item that is defective or not the size that you ordered, we will replace that item for you at no cost. We will ask that you ship back the defective or wrong sized item at our expense by using a shipping label provided by our customer service team.

We cannot accept the return of customized Jerseys and T-Shirts. Please ensure that you check the spellings of team names and team sponsors to ensure that they are correct before placing an order.

Please allow up to 14 business days for us to process your return and 1 to 2 billing cycles for the returns credit to show up on your credit card statement.

To coordinate the return of your merchandise you will need a return authorization. To receive a return authorization or to have any questions not answered by this policy, please contact the Russell Athletic Customer Service Group at:

Phone: 1-800-772-5346
Mail: Russell Brands, LLC – Russell Athletic Division, One Fruit of the Loom Drive, Bowling Green, KY 42103
Hours: Monday-Friday 08:00 AM – 5:00 PM Central Time

When contacting the Russell Athletic Customer Service Group, please have you order number, team name, order ship to address and order date available.